As part of our commitment to providing comprehensive and inclusive healthcare services, we want to ensure that all our patients receive the necessary support and accommodations tailored to their individual needs. To assist us in this endeavour, we kindly request that you inform us if you have any disability or impairment that may require reasonable adjustments during your visits to our practice.
Physical Accessibility of the premises
Duffield Surgery
Getting In and Around:
- Step-free access: We have ramps in place to avoid steps
- Ground floor premises: Avoiding the need to use stairs
- Accessible parking: Designated parking spaces close to the entrance
- Automatic doors: Doors have sensors and open without requiring physical effort
- Wide spaces: Our hallways, waiting areas and doorways are wide enough to accommodate wheelchairs and other mobility aids
- Visually impaired patients, we offer the opportunity to have an escorted tour of the public areas of the practice to help to familiarise them with the layout of the building. Please speak to our Reception Staff, who will do their utmost to assist you.
Accessible Facilities
- Accessible toilets: Our toilets are spacious and have grab rails and emergency cords
- Lowered reception desks: This makes it easier for wheelchair users to interact with reception staff
- Wheelchair availability: We have a wheelchair available on request
Communication:
- Hearing loops: System in place to improve hearing for those with hearing aids
- Clear signage: Easy-to-read signs to help patients around the premises
- Interpreting and Translation services: Including British Sign Language, and other language interpretation as needed, including translated materials
Staff Support:
- Training: Our staff are trained to assist patients with various accessibility needs
Additional Features:
- Quiet waiting areas: For patients who find busy waiting rooms overwhelming
- Light Sensitive: We have an area that does not have full lighting
Website Accessibility:
- Website accessibility features: including options for screen readers, text size adjustments, and keyboard navigation.
Little Eaton Surgery
Getting In and Around:
- Step-free access: There is no wheelchair access at the front door, but you can access the surgery via the back door (there is a buzzer at the back door to alert the Receptionist).
- Ground floor premises: Avoiding the need to use stair
- Visually impaired patients, we offer the opportunity to have an escorted tour of the public areas of the practice to help to familiarise them with the layout of the building. Please speak to our Reception Staff, who will do their utmost to assist you.
Accessible Facilities:
- Accessible toilets: Our toilets are spacious and have grab rails and emergency cords
Communication:
- Hearing loops: System in place to improve hearing for those with hearing aids
- Clear signage: Easy-to-read signs to help patients around the premises
- Interpreting and Translation services: Including British Sign Language, and other language interpretation as needed, including translated materials
Website Accessibility:
- Website accessibility features: including options for screen readers, text size adjustments, and keyboard navigation.
Reasonable Adjustments
If you have a disability or impairment and we can make reasonable adjustments to help you access care, please talk to one of the Appletree Team and we will work with you to achieve this. Some examples of reasonable adjustments might be …..
- Letters sent in Braille, large print or easy read.
- Help finding your way around the patient areas.
- Consultations with a British Sign Language interpreter or advocate.
- Support with your lip-reading or help with using a hearing aid or communication tool.
- Longer appointments
- Quieter area to sit and wait.
Autism / Learning Disability
We are committed to creating a welcoming and supportive environment for all our patients. To help individuals with autism or learning disabilities feel more comfortable during their visit, we offer an autism and learning disability support box, which includes spinning and fidget toys designed to help reduce stress. For those who may find noise overwhelming, we also provide a quieter seating area and have noise-reducing headphones available within the support box.
If you would find any of these resources helpful during your visit, please let a member of our reception team know or complete our Reasonable Adjustment Form