New Telephone System

On Wednesday, 12th February 2025 we installed a new telephone system.

New Patient Call-Back Feature

Our new system introduces a Patient Call-Back option. If more than three people are in the queue, you will be given the choice to request a call back. This means:
✅ Your place in the queue is held.
✅ The system will automatically call you back when you reach the front of the queue.
✅ No need to wait on hold, improving your experience.

Improved Surgery Efficiency

In addition to benefiting patients, this new system provides enhanced reporting and statistics, allowing us to monitor call volumes and improve our responsiveness even further.

Thank you for your patience during this upgrade. We appreciate your support in helping us enhance our services!