As part of our commitment to providing comprehensive and inclusive healthcare services, we want to ensure that all our patients receive the necessary support and accommodations tailored to their individual needs. To assist us in this endeavor, we kindly request that you inform us if you have any disability or impairment that may require reasonable adjustments during your visits to our practice.
Wheelchair access
At Duffield Surgery is easily accessible and user-friendly for disabled and wheelchair-bound patients. There are designated parking spaces in the car park together with full wheelchair access to all patient areas of the Practice.
There are toilet facilities for the disabled in the waiting room.
At Little Eaton Surgery there is no wheelchair access at the front door, but you can access the surgery via the back door (there is a buzzer at the back door to alert the Receptionist).
A hearing loop is available to help the hard of hearing have clearer conversations. A portable hearing loop can be made available for use during your appointment with the clinician. Please ask at reception.
For visually impaired patients, we offer the opportunity to have an escorted tour of the public areas of the practice to help to familiarise them with the layout of the building. Please speak to our Reception Staff, who will do their utmost to assist you.
If you have a disability or impairment and we can make reasonable adjustments to help you access care, please talk to one of the Appletree Team and we will work with you to achieve this. Some examples of reasonable adjustments might be …..
- Letters sent in Braille, large print or easy read.
- Help finding your way around the patient areas.
- Consultations with a British Sign Language interpreter or advocate.
- Support with your lip-reading or help with using a hearing aid or communication tool.
- Longer appointments
- Quieter area to sit and wait.
Thank you
